GIVE YOUR TECH SUPPORT SUPER POWERS!

Finding the balance between resource costs and service delivery is no easy feat.

Your customers need access to your best resources to leverage your services, but your staff can’t get engaged when they’re distracted by support problems.

Staff availability is eaten up by any number of time costs – absences, administrative time, training, or just wait times on project tasks and support calls.

PAY FOR PRODUCTIVITY WITH KATALOGIC TECHNICAL SUPPORT SERVICES

Katalogic Technical Support Services gives you the flexibility you need to deploy your best resources to your most important priorities, and lets you access the technical support you need, when you need it.

Flexible service packages allow you to supplement your resource needs On Demand to deal with changes in your business, and keep your resources focused on your customers.

Technical Support Service packages can be customized to suit any of your business needs.

Contact us today to learn about these services, and more:

Business Analysis On Demand

Don’t let Projects become distractions. Access a Katalogic Business or Systems Analyst to move your projects forward. Our consultants are experts at Process Design/Reviews, Business Needs Assessments, System Fit-Gaps, and Project Planning. Our experience in implementing and managing ERP systems means our consultants can deliver immediate value to your systems projects.

Functional Support Desk

Free up your business support staff to focus on your customers. Let Katalogic Functional Support resources handle your business systems issues. Our support teams are experienced in delivering high value support services, managing incidents and problems, as well as user support questions. Our staff can also support your teams in investigating and deploying new functions and features in your systems, so your Support dollars pay for new steps forward, not just status quo.

Technical Support Desk

Keep your technical staff engaged with where you’re going, not on where you’ve been. Let Katalogic Technical Support resources manage your application support needs. We can be an escalation point or integrated into your support services team. Our staff are experts at resolving technical incidents and problems, and delivering solutions that keep problems from recurring.

Development On Demand

Call on Katalogic Technical Development staff when you need new services, now. Whether its new applications, customizations, reports, system integration or technical project consulting, our staff can augment your development resources to get projects out of the backlog and into production.

NAMES, NOT JUST NUMBERS

Katalogic Technical Support packages also means you get an Account Manager, so you always have a name to call, not just a number.

Our services are backed up with industry leading SLA’s and regular performance reporting, so you can drive the most value from your support service dollars.

You get access to a complete team of functional and technical experts that collaborate to always deliver the highest level of service.

Technical Support and Outsourcing customers also get access to Katalogic SELFSERVE®, a proprietary self-service platform that integrates with your HR systems to enhance delivery of your HR services to employees and managers.

It’s Katalogic’s Super Support commitment!


Contact us at solutions@katalogic.com

Download the PDF brochure.